WYLLOW | Practice makes confidence.

Last updated: 11/7/2025

1. Information We Collect

We collect information that you provide directly to us, including:

Account Information: Name, email address, profile picture (via Clerk authentication)
Resume Data: Uploaded resume files, parsed work history, education, and skills
Job Tracking Data: Job descriptions, company names, URLs, status, and notes
Practice Session Data: Text responses, audio recordings, feedback, and performance scores
Stories & Accomplishments: STAR method stories, accomplishment descriptions, and associated competencies
Performance Reviews: Self-evaluation content and generated review documents
Progress Data: Confidence ratings, improvement trends, and practice history
Referral Information: Referral codes and attribution data
Usage Data: Feature interactions, page views, and session analytics

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
AI-Powered Analysis: Process your job descriptions, resumes, stories, and practice responses using AI (OpenAI) to generate personalized competencies, interview questions, feedback, and suggestions
Resume Processing: Parse uploaded resumes to extract work history, education, and skills
Practice Feedback: Analyze text and audio responses to provide structured feedback and performance scores
Content Generation: Create story titles, competency themes, performance reviews, and skill suggestions
Background Processing: Queue and process long-running tasks (via Inngest) for optimal performance
Track your progress and provide detailed analytics
Personalize your experience and recommendations
Manage subscriptions, trials, and billing (via Clerk Billing)
Send relevant notifications and updates (via Customer.io)
Monitor errors and performance (via Sentry)
Communicate with you about updates, features, and support
Protect against fraud, abuse, and security threats

3. Information Sharing and Third-Party Services

We do not sell or rent your personal information to third parties. We share your information with trusted service providers who help us operate our platform:

Clerk - Authentication and user management (account data, authentication tokens)
OpenAI - AI processing for content analysis, generation, and feedback (job descriptions, resumes, practice responses, stories)
Vercel - Hosting infrastructure and file storage (all application data, resume files via Vercel Blob)
Neon - Database services (all user data and content)
Inngest - Background job processing (queued tasks and processing logs)
PostHog - Product analytics and feature flags (usage patterns, feature interactions)
Customer.io - Email notifications and user engagement (email address, usage data)
Sentry - Error monitoring and diagnostics (technical logs, error reports, performance data)
Professional advisors and consultants bound by confidentiality
Law enforcement when required by law or to protect our rights

All third-party service providers are bound by contractual obligations to keep your information secure and use it only for the purposes we specify.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Authentication: Secure authentication via Clerk with support for OAuth providers (Google, LinkedIn) and email magic links
Encryption: All data is encrypted in transit (TLS) and at rest
Access Controls: Role-based access control (RBAC) and JWT-based session management
Infrastructure: Enterprise-grade hosting on Vercel and Neon with automatic security updates
Monitoring: Continuous error and security monitoring via Sentry
File Storage: Secure file storage for resume uploads with access controls
Regular security assessments and vulnerability scanning
API webhook verification for all external integrations

5. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to processing of your information
Export your data
Opt-out of analytics tracking

6. AI Processing and Automated Decision Making

WYLLOW uses artificial intelligence (OpenAI) to enhance your interview preparation experience. Here's how we use AI:

Content Analysis: AI analyzes job descriptions to extract key competencies and generate relevant interview questions
Resume Parsing: AI extracts structured information from uploaded resumes (work history, education, skills)
Response Feedback: AI evaluates your practice responses to provide structured feedback and improvement suggestions
Content Generation: AI generates story titles, competency themes, performance reviews, and skill suggestions
No Automated Decisions: AI-generated content serves as suggestions and practice feedback. We do not make automated decisions that significantly affect you without human oversight

All AI processing is performed through secure API connections with OpenAI. Your data is processed according to OpenAI's data usage policies for API customers (not used for model training).

7. Analytics and Tracking

We use analytics and engagement tools to improve our service:

PostHog: Product analytics, feature usage tracking, and A/B testing with feature flags
Customer.io: Email engagement, notification delivery, and user communication tracking
Sentry: Error tracking, performance monitoring, and diagnostic information
You can opt out of analytics tracking through your browser settings or by contacting us

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specific retention periods:

Account Data: Retained while your account is active and for 90 days after deletion
Practice Sessions & Content: Retained indefinitely or until you delete them
Resume Files: Stored until you delete them or close your account
Analytics Data: Aggregated and anonymized for up to 2 years
Legal Compliance: Some data may be retained longer to comply with legal obligations

9. Subscription and Billing

WYLLOW offers subscription plans managed through Clerk Billing:

Free Trial: New users receive a 7-day free trial with full access to all features
Payment Processing: Payment information is processed securely by Clerk and Stripe (we do not store payment details)
Billing Data: We store subscription status, plan information, and billing history
Cancellation: You can cancel your subscription at any time through your account settings

10. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at privacy@wyllow.co. We are committed to protecting your privacy and will respond to your inquiries within 30 days.

11. Business Address

WYLLOW, LLC
2525 Arapahoe Ave
Ste E4 #1266
Boulder, CO 80302